FAQs
Delivery of Digital Products
Delivery of Audio Meditations, Digital Guides, Digital Back Issues, and Digital Special Editions:
When you complete your purchase, we will email you with a link to download your digital product. Click the link in this email to view your download immediately. If you have trouble accessing your download, contact us at orders@mindful.org.
When you complete your purchase, we will email you with a link to download your digital product. Click the link in this email to view your download immediately. If you have trouble accessing your download, contact us at orders@mindful.org.
Want to send a digital product or course gift card to someone else?
Place the order using your own email and billing address. When you receive the email with your digital product or gift card, click forward to send it to your gift recipient. You can also type a personalized message when you share your gift.
Place the order using your own email and billing address. When you receive the email with your digital product or gift card, click forward to send it to your gift recipient. You can also type a personalized message when you share your gift.
Accessing Online Courses
How do I access my online Mindful course purchase?
Upon course purchase, you will receive three emails:
Upon course purchase, you will receive three emails:
- Email from mindful.org confirming your purchase
- Email from Mindful Online Learning where you will receive access to your online course
- Email from Mindful Online Learning where you will be asked to create your account
If you are gifting a course, the last 2 emails will be received by the gift recipient immediately.
In order to view the course materials you need to first create your Mindful Online Learning account. Once created, you will be directed to the course you've purchased. You can also access your course anytime from within the online learning platform by clicking "My Courses" in the upper right-hand corner.
If you already have an account, you will not receive the third email. Please be sure to login to the Mindful Online Learning platform so you can access your course.
In order to view the course materials you need to first create your Mindful Online Learning account. Once created, you will be directed to the course you've purchased. You can also access your course anytime from within the online learning platform by clicking "My Courses" in the upper right-hand corner.
If you already have an account, you will not receive the third email. Please be sure to login to the Mindful Online Learning platform so you can access your course.
Gift Cards
Can gift cards be reloaded?
No, you can’t reload a gift card. But you can purchase a new one!
How do I check my gift card balance?
Customers can’t check their own gift card balance but you can reach out to us at orders@mindful.org and we can check it for you.
Can I use the gift card to purchase anything in the Mindful Store?
Our gift cards are currently priced to match our featured online courses. But your recipient can also use the amount for other products on our shop. Please note: we cannot offer refunds for an unused balance.
No, you can’t reload a gift card. But you can purchase a new one!
How do I check my gift card balance?
Customers can’t check their own gift card balance but you can reach out to us at orders@mindful.org and we can check it for you.
Can I use the gift card to purchase anything in the Mindful Store?
Our gift cards are currently priced to match our featured online courses. But your recipient can also use the amount for other products on our shop. Please note: we cannot offer refunds for an unused balance.